Kitchens Etc. FAQs

The journey from the first sketch to a fully installed bespoke kitchen is as individual as the kitchens we create. On average, the design phase takes 4 to 6 weeks, during which we work closely with you to craft a design that fits your lifestyle and space. Once finalised, the production process generally requires 6 to 8 weeks - each piece is handmade to order, so this time ensures every detail is just right. Installation, depending on the size and complexity, usually takes 1 to 2 weeks. Rest assured, we’ll provide you with a clear timeline and regular updates, so there are no surprises. After all, creating a dream kitchen is not something to be rushed.

Yes, we do. While we’re proud of our Norfolk roots and the connections we’ve built here, our reputation has brought us projects from further afield. Whether you're based in Suffolk, Cambridgeshire, or even beyond, we’re happy to explore how we can make your vision a reality. For projects outside the region, we work carefully to plan logistics and maintain the high standard of service that defines us. Distance should never be a barrier to creating something extraordinary.

The difference lies in the experience we offer. We’re a family-run company, which means every project is personal. Unlike larger firms juggling dozens of commissions, we limit the number of kitchens we design and install each year to ensure every client gets our undivided attention. Our process feels less like a transaction and more like a collaboration. We’re not just delivering kitchens; we’re crafting spaces that become the heart of your home. And because everything we create is truly bespoke, no two kitchens are ever the same.

We can absolutely work with your existing layout if that’s what you prefer - or if it’s the most practical solution. Sometimes a thoughtful refresh can transform a space without the need for a full-scale renovation. That said, we love exploring possibilities. If your layout could be improved for better flow, functionality, or aesthetics, we’ll suggest changes that could make your kitchen work even harder for you. Ultimately, the decision is always yours and we’ll tailor our approach to suit your needs.

A few simple things can make your first consultation more productive. If you have room dimensions, photographs, or existing plans, bring them along. If you’ve been gathering ideas - whether it’s clippings from magazines or a Pinterest board full of inspiration - that’s helpful too. But don’t worry if you don’t have these things yet. The most important ingredient is your vision. We’ll start with a conversation and guide you through the rest, turning that vision into something tangible.

Yes, every kitchen we produce is handmade with care and precision in our Norfolk workshop. This isn’t mass production, it’s craftsmanship. Our skilled team uses the finest materials, combining traditional techniques with modern innovations to ensure every piece is both beautiful and built to last. We also have our Inspired range, proudly made in the UK and our collaboration with renowned kitchen designer Johnny Grey for the Unfitted Kitchen range.

When you invest in one of our kitchens, you’re investing in a product that carries the hallmarks of quality and authenticity.

Sustainability is something we care deeply about. From sourcing responsibly managed timber to offering finishes and fittings that minimise environmental impact, we’re committed to creating kitchens that are as kind to the planet as they are stunning to look at. We’re also happy to advise on energy-efficient appliances and lighting, helping you make choices that are both practical and sustainable. A kitchen can be beautiful, functional and mindful of the world it’s built in - and we’re here to show you how.

As involved as you’d like to be. Some clients prefer to trust us with the details, while others relish diving into every decision. Either way, this is your kitchen and your voice will guide the process. From brainstorming ideas to selecting finishes, we’ll work collaboratively to ensure the final design reflects your tastes and practical needs. Think of it as a partnership - your vision and our expertise combining to create something extraordinary.

Absolutely. During your consultation, we’ll share examples of our previous projects to inspire you and demonstrate the craftsmanship we bring to every design. These aren’t just photographs - they’re stories of how we’ve transformed spaces to suit different lifestyles and preferences. You’ll see the breadth of what we can achieve, from sleek contemporary designs to timeless traditional styles.

Yes, we create detailed designs either hand-drawn or 3D CAD for our different ranges, along with templates/models and samples to bring your ideas to life. This enables you to explore how your kitchen will look and feel within your space, giving you confidence in every design decision before production begins. Adjustments at this stage are easier and ensure we’re all aligned on the final vision.

Of course. The materials and finishes are a defining feature of any bespoke kitchen and your preferences are central to this choice. Whether you’re drawn to the warmth of oak, the sleekness of quartz, or a specific colour palette, we’ll guide you through a curated selection of options. Together, we’ll ensure every detail reflects your style and complements the overall design. In the words of Charles Eames, 'The details are not the details, they make the design!'.

It’s normal to refine your ideas as the project evolves. If you change your mind about something, let us know as soon as possible and we’ll do our best to accommodate it. While some changes are straightforward, others may impact timelines or costs - particularly if they occur later in the process. Our goal is to keep everything flexible and collaborative, ensuring you’re thrilled with the final result.

We use a range of high-quality materials, chosen for their beauty and durability. These include solid hardwood and painted finishes on premium Accoya wood, a non-toxic, sustainable timber renowned as the best choice for specialist joinery. Every material is carefully selected to complement the style and functionality of your kitchen. Additionally, we’re happy to explore alternative materials, including reclaimed wood and other sustainable options, to align with your values and vision.

Whenever possible, yes. We believe in supporting local suppliers and reducing the environmental impact of our materials. Our stone worktops are sourced from trusted providers known for their quality and ethical practices. Whether you choose granite, quartz, or marble, each piece is carefully selected to ensure it meets the highest standards.

Absolutely. Appliances play a vital role in the functionality of your kitchen and their integration into the design is just as important as their performance. Whether you’re looking for state-of-the-art technology or timeless classics, we’ll guide you through the options and recommend appliances that fit seamlessly into your space while meeting your cooking and lifestyle needs.

Durability starts with the right materials and is reinforced by expert craftsmanship. Every component of your kitchen is built to withstand daily use, combining traditional joinery techniques with modern innovations. We also ensure finishes are hard-wearing and practical, so your kitchen stays as beautiful as the day it was installed for years to come. In short, we design with the future in mind, creating kitchens that aren’t just stunning but built to last - future-proofed in both design and materials. Our outstanding aftercare service and continued relationship with our clients also ensure this.

Absolutely. We love creating kitchens with unique features that reflect your lifestyle and needs. Whether it’s a custom wine rack, pull-out pantry, or clever hidden compartments, we’ll work with you to design features that enhance your kitchen’s functionality while adding a personal touch.

Yes, we’re experienced in designing kitchens for a variety of requirements. Whether you need a layout that accommodates mobility aids or a design that maximises storage in a compact space, we’ll tailor every element to suit your needs. No challenge is too big - or too small - for our team to tackle.

We can indeed. Many of our clients ask us to extend their kitchen’s style into other areas of the home, whether it’s a utility room, 'boot room, wine room, study or dining space. From bespoke cabinetry to standalone pieces, we can create furniture that complements your kitchen while meeting the specific needs of each room.

The cost of a bespoke kitchen varies depending on the size, materials and complexity of the design as well as the range chosen. As a guide, our kitchens typically start at £30,000. During your consultation, we’ll provide a detailed, transparent quote tailored to your project, ensuring you understand exactly what’s included. While bespoke kitchens are an investment, they’re also a lasting one, built to stand the test of time.

No, we believe in full transparency when it comes to costs. Your quote will include everything we’ve discussed, from design and materials to installation and aftercare. If any additional costs arise - such as unforeseen structural work - we’ll discuss them with you upfront before proceeding. There are no surprises, just honest, open communication.

Our quotes are comprehensive, covering the entire process from initial design consultations to installation and aftercare. This includes all materials, labour and any additional services such as plumbing, electrical work, or old kitchen removal. If there’s something specific you’d like to include, we’ll ensure it’s detailed in the quote, so you know exactly what to expect.

Yes, all our kitchens come with a comprehensive warranty, giving you peace of mind that your investment is protected. The length and terms of the warranty vary depending on the materials and appliances chosen, but we’ll provide full details when you place your order. Our commitment to quality and service means we stand behind every kitchen we create.

If an issue arises after installation, simply contact our team. Whether it’s a minor adjustment or a more significant problem, we’ll work quickly to resolve it. Our aftercare isn’t just about fixing things - it’s about ensuring you’re delighted with your kitchen for years to come. We’re always here to help.

Absolutely. We’ll share detailed care instructions tailored to your kitchen’s specific materials and finishes. From cleaning advice to tips on maintaining worktops and cabinets, we’ll equip you with the knowledge to keep your kitchen looking as beautiful as the day it was installed.

Where is your showroom located and do I need to book an appointment to visit?

Our showroom is located in North Creake, near Fakenham, Norfolk. While walk-ins are welcome, we recommend booking an appointment to ensure we can give you our undivided attention. This way, we can prepare for your visit and tailor the experience to your needs.

During your visit, you’ll have the opportunity to explore our beautifully crafted kitchen displays and see examples of our work up close. We’ll discuss your ideas over a coffee in a relaxed setting and answer any questions you might have. Bring along your plans, room dimensions, or inspiration to help shape the conversation - it’s an exciting first step in the design journey.

Yes, we’re a family-run business, so we’re happy to welcome children and pets to the showroom. We want your visit to feel as comfortable as possible, though we do ask that pets be kept on a lead to ensure everyone’s safety.

Do you use sustainable materials or practices in your kitchen production?

Yes, sustainability is at the heart of what we do. We prioritise responsibly sourced materials and partner with suppliers who share our environmental values. From using FSC-certified wood to reducing waste during production, we strive to minimise our environmental impact at every stage.

We can. Energy efficiency is not only good for the planet but also reduces running costs for your home. We’ll help you choose energy-efficient appliances and incorporate LED or smart lighting solutions into your design. Together, we can create a kitchen that’s as eco-conscious as it is stylish.

How do I get started with my kitchen project?

Starting your project is simple - just contact us to arrange an initial consultation. From there, we’ll guide you through every step, from discussing your vision to creating a tailored design and finalising the details. It’s a collaborative process and we’re here to make it as smooth and enjoyable as possible.

We’ve worked on everything from compact galley kitchens to expansive open-plan spaces. Every project presents its own challenges and opportunities and we tailor our designs to maximize the available space, no matter its size.

Yes, we’re experienced in working alongside builders, architects and other professionals. Clear communication is key and we’ll ensure everyone is aligned to keep the project on track. We’re happy to attend site meetings or provide detailed plans to your team as needed.

While we aim to identify potential issues early, unforeseen challenges can occasionally arise. When they do, we address them quickly and professionally, keeping you informed every step of the way. Our goal is to find practical solutions that keep your project on schedule without compromising on quality.

Collaboration is one of our key core values so we’re always happy to collaborate with interior designers or architects to ensure your kitchen aligns seamlessly with your home's overall vision. Whether they’re involved from the outset or brought in later, we’ll work closely with them to deliver a cohesive result.

If you already have specific items in mind, you’re welcome to use your own appliances and fixtures. Alternatively, we can recommend and source high-quality products that complement your kitchen design. The choice is yours.

Yes, we regularly coordinate with trades such as tilers, decorators and flooring specialists to ensure every detail of your kitchen is completed to perfection. If you already have preferred tradespeople, we’ll happily work alongside them, or we can recommend trusted professionals from our network.

Yes, we have experience designing kitchens for listed buildings and heritage homes. These projects often require a sensitive approach to preserving the property's character while creating a functional, modern space. We’ll work closely with you - and, if necessary, local authorities - to achieve the perfect balance.

We can incorporate a wide range of integrated technologies into your kitchen, from smart appliances to built-in charging stations and voice-activated lighting. Modern kitchens are more connected than ever and we’re here to help you embrace those possibilities.

Framed cabinets have a visible face frame around the front of the cabinet, offering a traditional look and additional stability. Frameless cabinets, on the other hand, have no face frame, allowing for a sleeker appearance and more storage space. We offer both options and we’ll help you choose the style that best suits your design… or even a mix of both - the possibilities are endless!